Managed IT Services
Structured managed IT for growing teams: clear scope, security baseline, and predictable operations across cloud, endpoints, and networks.
US + BR
Operations
10–100
User Range
SLA
Defined SLAs
About SilverCore IT
SilverCore IT is a process-driven MSP with commercial presence in the United States and technical operations in Brazil. We serve SMBs with 10 to 100 users who need reliable, structured IT — not firefighting.
We don't sell hero-based IT where everything depends on one indispensable person. We build standardized, documented, automated environments — with a clear separation between commercial and technical layers.
What We Deliver
Structured L1/L2 support with ticketing, SLA tracking, and escalation paths. Users get consistent help; issues get resolved — not just closed.
Continuous endpoint and infrastructure monitoring with automated alerting. Issues are detected before they impact your team.
EDR deployment, threat monitoring, patch management, and structured incident response. Security posture maintained proactively.
Defined RPO and RTO targets. Tested backup procedures, off-site retention, and documented recovery playbooks.
Management of Microsoft 365 and Google Workspace — licensing, configuration, security policies, and user lifecycle.
Structured IT documentation using standardized platforms. Asset records, network diagrams, runbooks, and SOPs — maintained and accessible.
Our Tools
Our stack is not selected to look impressive on a slide. Each category is chosen to ensure consistent delivery, security, and visibility across the environments we manage.
RMM — Remote Monitoring
Automated endpoint monitoring, patch management, and remote remediation.
PSA — Ticketing & SLA
Ticketing, SLA enforcement, time tracking, and client communication management.
EDR — Endpoint Security
Behavioral threat detection, isolation, and incident response at the endpoint level.
Backup & Recovery
Defined retention policies, immutable backups, and tested restore procedures.
Documentation Platform
Standardized IT documentation, asset management, and knowledge bases.
Cloud Platforms
Administration, security hardening, and lifecycle management for cloud environments.
Pricing Philosophy
We structure our commercial model the same way we structure our operations: clearly, with defined scope and predictable costs.
Per-user monthly pricing
Flat rate per user. Scales predictably as your team grows.
No hidden fees
What's in the contract is what you pay. Add-ons are discussed openly.
Onboarding is structured and paid
Billed separately and scoped clearly — not bundled into the monthly fee.
Projects outside recurring scope
Migrations and new deployments are project work — scoped, quoted, and delivered separately.
Recurring revenue sustains quality
A sustainable model allows us to invest in tooling, training, and consistent service.
Start the conversation
Tell us briefly about your current environment and goals. We’ll reach out to discuss how SilverCore can support your operations.